{"id":3205,"date":"2020-02-24T11:07:00","date_gmt":"2020-02-24T01:07:00","guid":{"rendered":"https:\/\/www.onlyaustralia.com.au\/?p=3205"},"modified":"2020-06-27T11:18:54","modified_gmt":"2020-06-27T01:18:54","slug":"safe-tix-guide-live-performance-australia","status":"publish","type":"post","link":"https:\/\/www.onlyoz.com.au\/oa\/advertising-faq\/safe-tix-guide-live-performance-australia","title":{"rendered":"Safe Tix Guide: Live Performance Australia"},"content":{"rendered":"

Live Performance Australia\u2019s Safe Tix guide.<\/p>\n

SAFE TIX GUIDE – Tips for buying tickets safely and securely<\/strong><\/p>\n

\n

BEFORE YOU BUY<\/h2>\n

WHEN YOU BUY<\/h3>\n

Tip #1: Do your research<\/h4>\n

Find out who the \u2018authorised\u2019 ticket seller is, the event venue and when tickets go on sale officially.<\/p>\n

If you see tickets on sale before the official date, don\u2019t buy them as they may be fake.<\/p>\n

Beware of websites that \u2018appear\u2019 to be authorised ticket sellers.<\/p>\n

Tip #2: Don\u2019t trust search engines<\/h4>\n

Make sure the ticket seller who has come up first in your online search result is actually the authorised\u00a0ticket seller and not a reseller who has paid to be at the top of the list.<\/p>\n

Tip #3: Sign up for alerts<\/h4>\n

Sign up to your favourite artists\u2019 mailing lists and social media accounts, as well as mailing lists for venues, festivals, event promoters and authorised ticket sellers. This is how you can find out about upcoming events, pre-sale details and other important event information.<\/p>\n

Tip #4: Get organised<\/h4>\n

Create an online account with the authorised ticket seller and make sure you\u2019re logged in so you are ready to go when tickets go on sale.\\<\/p>\n

Tip #5: Don\u2019t panic<\/h4>\n

For high demand shows you might be placed in an online queue; be patient. If a \u2018sold out\u2019 message pops up, don\u2019t panic \u2013 additional dates or seats may become available.<\/p>\n

So keep checking.<\/p>\n

Tip #6: Check the ticket you\u2019re buying<\/h4>\n

Check where your seats are and if there\u2019s a restricted view, age restrictions or other special conditions.<\/p>\n

Authorised tickets sellers and resellers are required to provide buyers with clear, accurate information.<\/p>\n

Tip #7: Read the terms and conditions<\/h4>\n

If you\u2019re buying from a ticket reseller, how do you get a refund if something goes wrong?<\/p>\n

Tickets that are resold can usually be cancelled by the promoter or authorised ticket seller under their terms and conditions.<\/p>\n

Tip #8: Pay by credit or debit card<\/h4>\n

Paying by credit\/debit card provides more protection if something goes wrong with your purchase.<\/p>\n

Don\u2019t transfer cash into the reseller\u2019s bank account. Get a receipt for your transaction.<\/p>\n

\n

IF THINGS GO WRONG<\/h2>\n

FOR MORE INFO<\/h3>\n

Tip #9: Know your rights for a refund or exchange<\/p>\n

If you don\u2019t buy from the authorised ticket seller your rights to a refund or exchange may be affected if the show is postponed or cancelled.<\/p>\n

Tip #10: Contact the ticket resale website<\/h4>\n

If you receive fake tickets or don\u2019t receive your tickets purchased through a ticket resale website, contact the resale website. You may receive a refund under their \u2018Guarantees\u2019.<\/p>\n

All resale websites should provide a customer complaints channel including an Australian phone number and email address.<\/p>\n

Tip #11: Request a chargeback<\/h4>\n

f you don\u2019t have any luck with the ticket resale website and have purchased your tickets using a card, contact your bank and request a chargeback. You may get your money back.<\/p>\n

Tip #12: Report fake tickets<\/h4>\n

If you have been scammed or had a problem with your purchase, report it to the police and\/or consumer protection agency in your state or territory:<\/p>\n